Frequently Asked Questions

  1. How do I request a check reissue?

    Check reissue requests must be received by September 24, 2021.

    Please submit a written check reissue request with your name and address to the Administrator at:

    5Dimes Distribution Administrator
    P.O. Box 3186
    Portland, OR 97208-3186

    Check Reissue with a Name Change:

    • If your name has changed, please provide supporting documentation, which can include documents such as a marriage certificate or court papers indicative of a name change.
    • If the person named on the check is deceased and you need the check reissued in your name, please provide acceptable documentation showing you are the beneficiary of his or her Estate. Acceptable documentation may be a death certificate, together with the pertinent portion of the Will, or Court Order/Letters Testamentary naming you as the Personal Representative, Administrator, Executor, or Executrix.
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  2. What is this action about?

    5Dimes has reached an agreement with the U.S. Department of Justice and stopped serving the U.S. market until able to do a legal re-entry of it. Pursuant to the agreement, 5Dimes will return all U.S. customer funds. To serve this purpose, the Government has authorized 5Dimes to contract with a third-party claims administrator, to transfer the unclaimed funds to that administrator, and for the administrator to attempt to return those unclaimed funds to the customers. Any unclaimed funds remaining as of September 30, 2021 will be deemed forfeited to the U.S. Government.

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  3. Why did I receive a notice?

    If you received the Notice, 5Dimes was not able to pay your account balance by the time they suspended their processing. Monies not refunded by the company were transferred to the 5Dimes Refund Administrator to continue the refunding efforts.

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  4. Will you report my information to U.S. law enforcement?

    The U.S. Department of Justice did not request nor requires individual information reporting as a condition for authorizing the third-party administrator, 5Dimes Refund Administrator, to enter into and fulfill the contract of administering the return of 5Dimes U.S. customer unclaimed funds.

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  5. Who is eligible to receive a refund?

    To qualify for a payment from the fund, you must satisfy the following eligibility criteria:

    1. You must have deposited funds into an account with 5Dimes; and
    2. Your account with 5Dimes must reflect a last known account balance of greater than $0.00.

    You are excluded from participation in the account refund process if you are:

    • a past or present employee of 5Dimes or any of its past or present affiliates;
    • a past or present shareholder of 5Dimes;
    • a past or present officer or director of 5Dimes or any of their past or present affiliates;
    • a defendant in any civil action or a claimant in any forfeiture action brought by the Department of Justice related to the violations alleged in this action, or any related action (or any of his or her affiliates, assigns, heirs, distributees, spouses, parents, children, or controlled entities);
    • a person who, has been the subject of criminal charges related to the violations alleged in this action, or any related action (or any of his or her affiliates, assigns, heirs, distributees, spouses, parents, children, or controlled entities); or
    • a person who was flagged by 5Dimes as having engaged in improper conduct.
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  6. I did not receive a postcard notice or an email notice, but I believe I am eligible for a 5Dimes account refund.

    All refund requests must be received by September 30, 2021.

    Please call or write to the 5Dimes Refund Administrator with your 5Dimes Customer ID, name, email, address, and phone number.

    5Dimes Refund Administrator
    P.O. Box 3186
    Portland, OR 97208-3186
    1-888-490-0114 (Toll-free)

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  7. What happens if I do nothing at all?

    Any funds remaining unclaimed as of September 30, 2021 will be deemed forfeited to the U.S. Government.

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  8. How do I submit a refund request?

    All refund requests must be received by September 30, 2021.

    You may file a refund request online using this website. To submit an online refund request, you will need provide the Unique ID and PIN provided on your Email or Postcard Notice. You will then have the opportunity to choose from the following payment options:

    • paypal PayPal
    • venmo Venmo
    • mastercard Digital Mastercard.
    • check Physical Check

    For payments $20,000.00 or more, physical check is the only payment option available. PayPal, Venmo, and Digital MasterCard are not available for payments over $19,999.99.

    To start your refund request, please click here.

    Refund requests can only be submitted online through this website. They will not be accepted via phone or mail.

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  9. How will I be paid?

    All payments will be made in U.S. dollars.

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  10. Will taxes be deducted from any refund paid to me?

    No, any tax liability is the responsibility of the individual receiving the payment.  We do not offer any opinion or advice on whether a particular payment is taxable income. If you have any questions in this regard, you should consult with your tax advisor.

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  11. How do I contact the 5Dimes Refund Administrator?

    You may contact the 5Dimes Refund Administrator at:

    5Dimes Refund Administrator
    P.O. Box 3186
    Portland, OR 97208-3186
    1-888-490-0114 (Toll-free)

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